This is an interview I did for the Senior Real Estate Institute on January 17, 2013. The topic was communicating with senior housing clients, older adults and adult children. The focus was the two psychological hurdles that have to be considered in working with seniors: developmental tasks combined with ambivalence to change. The goal was to help professionals appreciate the role each of these hurdles and how to partner with them. The audio presentation is a good overview for all professionals in the senior services industry and equally useful for family members caught up in power struggles with aging parents.